Before We Begin Your Custom Rug
Thank you for choosing Grace & Faith Woven. Every rug is carefully handmade with intention, premium materials, and detailed craftsmanship to ensure your custom piece is both meaningful and long-lasting. Because each order is uniquely designed to reflect your vision, we ask that all customers review the policies below before moving forward with a purchase. These guidelines help create a smooth, transparent, and enjoyable custom ordering experience from start to finish.
Deposit Policy
Non-Refundable $50 Deposit
A non-refundable $50 deposit is required to begin all custom tufted rug orders. This deposit secures your spot in our production schedule and allows us to begin the design planning phase, material sourcing, yarn color matching, and preparation for your specific piece.
Please note that your deposit goes toward the total cost of your rug and is not an additional fee. Once the design process has started, the deposit cannot be refunded, as time and resources are immediately allocated to your order.
Custom Order Approval Process
Email Confirmation Before Final Payment
Before the remaining balance is collected, you will receive a detailed confirmation email outlining all finalized order details. This includes your approved design concept, rug size, color palette, requested add-ons, shipping method, estimated completion timeline, and final total.
This approval process ensures there is complete clarity before production begins so that your custom rug is created exactly as expected.
Final Sale Policy
All Sales Are Final
Due to the personalized and handmade nature of each rug, all sales are final. We do not accept cancellations, returns, exchanges, or refunds once work has begun on your order.
Each piece is custom created specifically for the customer, making it impossible to resell as standard inventory. For this reason, we strongly encourage all customers to carefully review their design approval email before submitting final payment.
Shipping Policy
Shipping Included in Price
Shipping is included in the listed price for all standard orders within the United States. Once your rug is completed, you will receive an email with tracking information, shipping confirmation, and delivery updates.
Please ensure your shipping address is entered correctly at checkout, as Grace & Faith Woven is not responsible for delays caused by incorrect address submissions.
Add-Ons & Special Requests
Additional Custom Features
Special requests are always welcome and may include features such as rush processing, glitter yarn, extra-large sizing, premium backing, wall hanging hardware, logo enhancements, gift packaging, or specialty textures.
Because these requests vary by design complexity and material needs, additional pricing may apply. Any added fees will always be clearly outlined in your confirmation email before final payment is requested.
Turnaround Time
Estimated Production Timeline
Most custom tufted rugs are completed within 7–14 business days, depending on the size of the piece, level of detail, and current order volume.
Larger, highly detailed, or specialty add-on orders may require additional time. If you need your rug by a specific date, please mention this in your inquiry form so rush options can be discussed if available.
Agreement
By placing a deposit and moving forward with your order, you acknowledge that you have read and agreed to Grace & Faith Woven’s ordering, deposit, shipping, turnaround, and final sale policies.
Thank you for supporting a faith-based, mother-owned handmade business. Every order helps us continue creating meaningful pieces with purpose, love, and care.